List of Report Analysis & Graph Exhibits -Findings & Trends -Recommendations for Improvement -Innovative or Winning Strategies -Front-line Employees -New Hires per year -Countries Represented -Industries Represented -Union Representation -Average Tenure (by Industry) -Annual Average Turnover (by industry) -Temporary to Permanent Hiring Strategy? -Budgeted Training Dollars per Employee -New Hire Training Cost per Employee -New Hire Probation Period -Average Time-to-Standard (by Industry) -# New Hire Training Sessions per year -Average New Hire Class Size -New Hire Total Training Days (by Industry) -New Hire Training Composition -New Hire CBT (by Industry) -% Customer Service Training -Training Tests? -Flunk Out of New Hire Training? -New Hire Training Program Failure -Refresher Training Cost per Employee -Refresher Training Days (per year) -Refresher Training Sessions per year -Refresher Training Class Size -Refresher Training Composition -Required Training for Transferred Employees -Certification Program? -Progression-based Pay? -Job Rotation Program? -Supervisory Training Program? -Most Effective Soft Skills Training -Difficult Customer Training -Most Effective Job Aids & Training Tools -Top New Technologies -Measuring Training Success -Lessons Learned