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Improving Front-line Training Practices 2008
The Ascent Group, Nov 2008

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  Table of Contents  
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List of Report Analysis & Graph Exhibits
-Findings & Trends
-Recommendations for Improvement
-Innovative or Winning Strategies
-Front-line Employees
-New Hires per year
-Countries Represented
-Industries Represented
-Union Representation
-Average Tenure (by Industry)
-Annual Average Turnover (by industry)
-Temporary to Permanent Hiring Strategy?
-Budgeted Training Dollars per Employee
-New Hire Training Cost per Employee
-New Hire Probation Period
-Average Time-to-Standard (by Industry)
-# New Hire Training Sessions per year
-Average New Hire Class Size
-New Hire Total Training Days (by Industry)
-New Hire Training Composition
-New Hire CBT (by Industry)
-% Customer Service Training
-Training Tests?
-Flunk Out of New Hire Training?
-New Hire Training Program Failure
-Refresher Training Cost per Employee
-Refresher Training Days (per year)
-Refresher Training Sessions per year
-Refresher Training Class Size
-Refresher Training Composition
-Required Training for Transferred Employees
-Certification Program?
-Progression-based Pay?
-Job Rotation Program?
-Supervisory Training Program?
-Most Effective Soft Skills Training
-Difficult Customer Training
-Most Effective Job Aids & Training Tools
-Top New Technologies
-Measuring Training Success
-Lessons Learned


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