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Service Catalog 2008: Service Management Keystone, and Much More
Enterprise Management Associates, Aug 2008, Pages: 21
Executive Summary
How Service Catalogs Are Being Used
Service Catalog 2008 Key Findings
Other Business Functions and the Service Catalog
Buy Versus Build
The Service Catalog as a Core Business Application
Standalone Versus Integrated Service Catalog Solutions
Service Catalog Market Segments
User Enablement – Request Oriented, Blurring Service Desk with IT Transactions
Business Enablement – Business Services, Demand Management, Compliance, Charging
IT Enablement – SLM, Metrics, IT Efficiency, Lifecycle Management
Market Segments and Product Alignment
The Service Catalog and Automation
The Service Catalog and ITIL Best Practices
Service Catalog for the Business
Afterward
Appendix A – Survey Demographics
Product samples
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Service Catalog Trends and Best Practices Survey Highlights
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Internet and Catalog Retailers
Internet and Catalog Retailers - Industry Profile
Home Shopping, TV, Catalog and Internet in the United States
The 2009-2014 Outlook for Catalog and Mail Order Retail Sales in Japan
Enterprise Trends in the Service Desk 2009
The Aging Help Desk: Migrating to a Modern Service Desk
10 Best Practices: How Real-World IT Organizations Are Succeeding with Service Catalogs
The 2009 Report on Letterpress Printing of Magazine, Periodical, Catalog, Directory, Financial, and Legal Materials: World Market Segmentation by City
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