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The Hard Truth: Staffing Ratios Mean Absolutely Nothing
Info-Tech Research Group, Oct 2008, Pages: 9
“How many IT staff do I need to support the enterprise’s end users?” This frequently asked question, unfortunately, has only one good answer: “It depends.” While unsatisfying, knowing the truth will not only help avoid the misuse of statistics, but also help IT decision makers derive staffing levels that are ideal for their unique IT organizations.
This research note addresses the following key issues:
-How to read staffing ratios.
-What staffing ratios fail to reveal.
-Factors that influence required staffing levels.
-Why staffing ratios receive undue emphasis in the first place.
-Recommendations for applying ratios with care.
-Building strong business cases, with real numbers, in support of staffing changes.
Every organization is unique, so relying exclusively on a number with unknown origins to make the case for important decisions is risky. Instead of importing staffing ratios, use other business approaches to collect real in-house data and assess demand to arrive at target staffing levels.
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