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Managed Services - From Network to Application Outsourcing
IDATE, Sep 2008, Pages: 40
This study examines the role of telecom industry players in offering managed services, from network to OSS/BSS, billing and application outsourcing. It analyses what managed services are, and identifies the market dynamics and trends. It discusses which players are best positioned to offer managed services to service providers, depending on the network layers: infrastructure, middleware and applications layers.
Key questions
- What are managed services?
- Why are managed services gaining momentum?
- What are the different business models existing for Managed Services?
- What are the solution providers' strategies?
- Who is best positioned to address each market segment of the Managed Services market?
US$ 6 billion for the Managed Services market
This market report seeks to answer the following questions: What are managed services? Why are managed services gaining momentum? What are the different business-models existing for Managed Services? Who is the best positioned to address the Managed Services market and each segment of the market?
“In a fast-moving environment and to counter fierce competition from new entrants”, says Mathieu LIMOUSI, Project Leader of this report, “telecommunications service providers have to transform their traditional business models by focusing on customer-oriented activities. There has been a switch in carriers’ core skills: Service Providers regard Customer Relationship Management, Customer retention, and other marketing activities as their new core activities. To be able to allocate sufficient resources to these activities, carriers outsource non-value added operations”.
Managed Services can be described as a service which is process-based and which generates recurring opportunities. These Managed Services differ from traditional services which are product-dependent or project-based. They encompass a variety of outsourcing activities from Network outsourcing to Hosted Applications through Middleware outsourcing.
- Managed Services has become a wide-ranging market which includes outsourcing of the entire
value chain of telecommunications carriers' activities
- Telco Equipment Vendors are entering into a ferocious battle with IT suppliers to capture market share in the Managed Services field…
- … but each of the players can have their share of the business.
- To get the most out of the growing Managed Services market, each player must act immediately
- In 2007, the Managed Services market was worth US$ 6 billion, of which telecom players account for around 50%. IT suppliers secured some 30% of the market and other smaller vendors the remaining 20%.
This study examines the role of the various telecommunications industry players in offering managed services, from network to OSS/BSS, billing and application outsourcing. It brings a clear view on what managed services are, and identifies managed services market dynamics and trends. It discusses which players are best positioned to offer managed services to service providers, depending on the network layers: infrastructure layer, middleware layer and applications layer.
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