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Business Travel Market - Market Assessment 2008
Key Note Publications Ltd, Oct 2008
Executive Summary
1. Introduction
Background
Definitions
Tourism
Forms of Tourism
Purposes of Tourism
Categories of Visitor
Published Tourism Statistics
Categories of Tourism Expenditure
The Supplying Sectors
Transport Services
Accommodation
Travel-Management Companies
Other Services
2. Strategic Overview
Market Dynamics and Segmentation
Segmentation by Product
Area of Residence
Destination
Length of Stay
Time of Travel
Mode of Transport
Cost of Travel
Class of Travel or Accommodation
Airlines
Accommodation Providers
The Total UK Market for Business Travel
Table 1: The Total UK Market for Business Travel by Sector by Volume and Value (000 trips/visits and £m), 2003-2007
Distribution
Global Distribution Systems
Travel-Management Companies
Online Agencies
Principals (Travel, Accommodation and Other Service Providers)
Airlines
Railway Companies
Accommodation Providers
Competitive Structure
Competition — an Overview
Air Transport
Rail Transport
Intermodal Competition
Industry Sectors that Serve the Business-Travel Market
Transport Operators
Airlines
Traditional Full-Service Airlines
Airline Mergers
Airline Alliances
Frequent-Flyer Schemes
Low-Cost Airlines
Specialist Business Airlines
Corporate Aviation
Railway Operators
National Rail
Eurostar and Eurotunnel
Vehicle Ferry Companies
Transport Infrastructure Providers
Airports
Network Rail
Other Infrastructure Providers
The Hospitality Industry
Accommodation Providers
Hotel Loyalty Schemes
Providers of Business-Support and Meeting Facilities
Restaurants
Travel-Management Companies
Credit- and Charge-Card Companies
Car-Rental Companies
Providers of IT Services
Providers of Other Goods and Services
Advertising
The Consumer
Market Forecasts
Table 2: The Forecast UK Market for Business Travel by Sector by Volume and Value (000 trips/visits and £m), 2008-2012
3. Business Travel by UK Residents
BACKGROUND
Market Size
Table 3: Business Travel by UK Residents by Sector by Volume (000 trips/visits), 2003-2007
Table 4: Business Travel by UK Residents by Sector by Value (£m), 2003-2007
Consumer Trends
Table 5: Demographic Profile of British Residents Who Took At Least One Domestic or Outbound Business Trip Involving a Night Away from Home (% of employed population), 2007
Marketing ACTIVITY AND Distribution
Advertising
Business Travel by Air
Table 6: Main Media Advertising Expenditure on Business Travel† by Air (£000), 2006 and 2007
Business Travel by Rail
Table 7: Main Media Advertising Expenditure on Business Travel† by Rail (£000), 2006 and 2007
Other Sectors
4. Domestic Business Travel
Background
Market Size
Table 8: The UK Market for Domestic Business Travel by Volume and Value (000 trips and £m), 2003-2007
Table 9: Domestic Business Travel in Great Britain — Average Number of Trips per Person, Average Number of Miles per Person, Average Trip Length and Average Trip Duration (number, miles and minutes), 2002-2006
Season of Travel
Mode of Transport
Table 10: Domestic Business Travel in Great Britain — Average Number of Trips per Person and Average Number of Miles per Person by Mode of Transport (number, miles and %), 2006
Consumer Trends
Table 11: Demographic Profile of British Residents Who Took Domestic Business Trips by Total Number of Days Away from Home (% of employed population), 2007
Marketing ACTIVITY
5. Outbound Business Travel
Background
Market Size
Table 12: The UK Market for Outbound Business Travel by Volume and Value (000 visits, 000 nights and £m), 2003-2007
Table 13: The UK Market for Outbound Business Travel by Broad Region of Destination by Volume and Value (000 visits, 000 nights and £m), 2003-2007
Destination
Table 14: The UK Market for Outbound Business Travel — the Top Ten Destination Countries by Volume and Value (000 visits, 000 nights and £m), 2006
Length of Stay
Table 15: The UK Market for Outbound Business Travel — Average Length of Stay by Broad Region of Destination (nights), 2003-2007
Season of Travel
Table 16: The UK Market for Outbound Business Travel by Broad Region of Destination by Season of Visit by Volume (000 visits and %), 2007
Mode of Transport
Table 17: The UK Market for Outbound Business Travel by Mode of Transport by Volume (000 visits and %), 2003-2007
Consumer Trends
Table 18: Demographic Profile of British Residents Who Took Outbound Business Trips by Total Number of Days Away from Home (% of employed population), 2007
MARKETING ACTIVITY
6. Inbound Business Travel
Background
Market Size
Table 19: The UK Market for Inbound Business Travel by Volume and Value (000 visits, 000 nights and £m), 2003-2007
Table 20: The UK Market for Inbound Business Travel by Broad Region of Residence by Volume and Value (000 visits, 000 nights and £m), 2003-2007
Destination
Table 21: The UK Market for Inbound Business Travel — the Top Ten Destinations by Volume (000 visits), 2006
Length of Stay
Table 22: The UK Market for Inbound Business Travel — Average Length of Stay by Broad Region of Residence (nights), 2003-2007
Season of Travel
Table 23: The UK Market for Inbound Business Travel by Broad Region of Residence by Season of Visit by Volume (000 visits and %), 2007
Mode of Transport
Table 24: The UK Market for Inbound Business Travel by Mode of Transport by Volume (000 visits and %), 2003-2007
Marketing Activity
7. An International Perspective
Market Developments
Historical Background
Business Travel and the World Economy
Table 25: Business Travel's Share of the Global Travel and Tourism Market by Value ($bn and %), 2003-2007
Table 26: Business Travel's Share of the Global Travel and Tourism Market by Value at Constant 2000 Prices ($bn and %), 2003-2007
World Trends in Business Travel by Air
Table 27: The Top Ten Airports in the World by Number of Business Passengers, 2007
Table 28: Passengers Carried on Scheduled Air Transport by Route Area by Type of Fare (number and %), 2007
Table 29: Growth in International Air Passenger Traffic† by Region (%), 2000/2003 and 2004-2007
competitor Environment
The Air-Transport Regulatory Environment
Intra-EU Services
State Aid
Transatlantic Services
Other Services
The Rail-Transport Regulatory Environment
Major Suppliers
Airlines
Table 30: The Top Ten Scheduled Airlines in the World by Total Number of Passengers†, 2007
Hotels
Table 31: The Top 20 Hotel Brands in the World by Number of Hotels and Number of Rooms, January 2008
Forecasts of World Business Travel
Table 32: Business Travel's Forecast Share of the Global Travel and Tourism Market by Value ($bn and %), 2008-2012
Table 33: Business Travel's Forecast Share of the Global Travel and Tourism Market by Value at Constant 2000 Prices ($bn and %), 2008-2012
Consumer Behaviour
Work-Life Balance for Business Travellers
Environmental Consciousness of Business Travellers
8. PEST Analysis
political FACTORS
Security and Safety
Air-Transport Security
Safety
Security Checks on Visitors to the US
Surface Transport
Regulatory Framework
Air-Transport Regulation
Within the EU — Air-Transport Services
Within the EU — State Aid to Airlines
EU-US Open-Skies Agreement
Price Controls
Airport Expansion Plans
economic FACTORS
Business Travel and the Economy
The World Economy
The UK Economy
Impact on Business Travel
Fuel Prices
social FACTORS
Environmental Issues
Hotels and the Environment
Environmental Impact of Air Travel
Carbon Trading
Airline Taxes
Atlantic Interoperability Initiative to Reduce Emissions
Noise Mitigation at Airports
Corporate Social Responsibility
technological FACTORS
The Historical Role of Technology
Global Distribution Systems
Information, Reservation and Booking Facilities
Electronic Ticketing
Self-Service Check-In
Web Conferencing, Teleconferencing and Videoconferencing
Internet Access and Wireless Networks
Current Developments
9. Consumer Dynamics
characteristics OF THE UK business traveller
Table 34: Penetration of Business Travel Among British Residents (% of employed population), 2005 and 2007
Frequent Business Travellers
Table 35: Demographic Profile of British Residents Who Took Frequent Domestic and Outbound Business Trips (% of employed population), 2007
Occasional Business Travellers
Table 36: Demographic Profile of British Residents Who Took Occasional Domestic and Outbound Business Trips (% of employed population), 2007
preferences OF THE UK business traveller
Travel by Air
Use of Technology
Business Travel and the Environment
10. Company Profiles
Introduction
AVIS EUROPE PLC
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Innovations
Appointments
Distribution
Profitability
Future Company Developments
BAA LTD
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Innovations
Appointments
Advertising
Profitability
Future Company Developments
British Airways PLC
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Innovations
Appointments
Distribution
Advertising
Profitability
Future Company Developments
easyJet PLC
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Innovations
Appointments
Distribution
Advertising
Profitability
Future Company Developments
Eurostar (UK) LTD
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Innovations
Distribution
Advertising
Profitability
Future Company Developments
The Galileo Company
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Awards
Appointments
Advertising
Profitability
Future Company Developments
GATE GOURMET LONDON LTD
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Innovations
Appointments
Advertising
Profitability
Future Company Developments
Intercontinental Hotels Group PLC
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Awards
Appointments
Distribution
Advertising
Profitability
Future Company Developments
Portman Travel LTD
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Innovations
Appointments
Advertising
Profitability
Future Company Developments
WEST COAST TRAINS LTD
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Innovations
Appointments
Distribution
Advertising
Profitability
Future Company Developments
Whitbread plc
Organisational Structure
Corporate Strategy
Product Development
Brand Development
Awards/Innovations
Appointments
Distribution
Advertising
Profitability
Future Company Developments
11. The Future
Key issues for the future of business travel
Terrorism
Air Transport
Security
Safety
Regulation
Environmental Issues
Information Technology
Transport Capacity Constraints
THE Prospects FOR supplying SectorS
The Transport Sector
Airlines
Full-Service Scheduled Airlines
Low-Cost Carriers and Other New Entrants
Railway Services
Hotels
Travel-Management Companies
forecasts by market sector
Domestic Business Travel
Table 37: The Forecast UK Market for Domestic Business Travel by Volume and Value (000 trips and £m), 2008-2012
Outbound Business Travel
Table 38: The Forecast UK Market for Outbound Business Travel by Volume and Value (000 visits and £m), 2008-2012
Inbound Business Travel
Table 39: The Forecast UK Market for Inbound Business Travel by Volume and Value (000 visits and £m), 2008-2012
12. Further Sources
Published Surveys
Associations
Publications
General Sources
Government Publications
Other Sources
Bisnode Sources
Product samples
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