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Analysis of the Philippines as an Offshore Call Center or BPO Services Location
Asia Pacific Research Group (APRG), Nov 2008, Pages: 11
The global economic crisis will see IT investment fade signifactly in 2009. Offshore sevices centers, however, will not likely be a sector in which companies and vendors will slash spending, and moderate investment is likely in 2009 - 2010. The Philippines has seen rapid growth of US companies investing in the Philippines, but there has also been a number of hard issues to overcome.
If your considering Philippines as a location for establishing a Call Center or Shared Services BPO location, this strategic report provides an unvarnished analysis of the Pros & Cons of establishing offshore opertations in Philippines. The goal of this APRG study is to help sourcing or location managers understand the risks and rewards of investing in a Philippines Call Center, and provide insight from those that have gone before you.
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