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Quality of Experience - the Ultimate Collaboration: How Real Deployments Are Succeeding and Why
Enterprise Management Associates, Dec 2008, Pages: 33
Executive Summary
- Why QoE?
- Some Highlights
Demographics Summary
- Budgets
Business and IT: A Mixture of Perspectives, Backgrounds and Skills
- Who are the Business Professionals that Care Most About QoE?
Application and Environmental Priorities
The Rising Importance of QoE: Drivers and Benefits
Process and Organizational Issues
QoE Metrics
QoE Instrumentation and Integrations
Triage and Reporting: Mainstays of QoE Technologies
Challenges, Lessons Learned, and Recommendations
Conclusion
Appendix 1: Case Studies
- Maturing QoS into Effective QoE
- - Business and Environment
- - QoE Initiatives
- - ITIL
- - QoE Tools
- - Advice
- QoE Across the World
- - Business and Environment
- - QoE Initiatives
- - ITIL
- - QoE Tools
- - Advice
- Taming the Web: QoE Experiences in the Real World
- - The Beginning
- - Moving Forward
- QoE - Moving from Reactive to Proactive
- - A High Visibility Challenge
- - QoE Initiatives
- - QoE Advice
- Listening to the End-Users: QoE is Their Quality, Not Yours
- - Business and Environment
- - QoE Initiatives
- - ITIL
- - QoE Tools
- - Advice
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