Nursing staff and department heads must learn to be effective supervisors to improve staff retention. This is great training to improve basic skills.
Training Content:
- Outline “three golden rules” of communication with concrete real-life LTC examples. - How to improve your listening skills. - Techniques on how to increase staff satisfaction and feelings of involvement and appreciation. - How to integrate supervisory role into your daily routine and communications. - Learn the why and how of timely, frequent, concrete ways to deal with very “difficult” staff. - How not to take your best employees for granted. - Methods to develop staff to become better supervisors. - Steps to identify status of direct reports to develop a performance improvement plan.
