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Enterprise VoIP Market Trends, 2009-2012
Osterman Research, Inc., Dec 2008
Enterprise VoIP Market Trends, 2009-2012, a study that will analyze the market for Voice-over-IP/Internet telephony in mid-sized and large organizations. The study will focus on the key issues that organizations consider in evaluating VoIP systems, their likelihood of adopting VoIP, the vendors that they will consider when evaluating VoIP and vendors’, how VoIP will integrate with email, instant messaging and other systems, and vendors’ marketing messages that will most resonate with prospective customers.
This report is focused on the specific information requirements of vendors that offer messaging functionality, including email, instant messaging, presence-enablement, fax services, mobile services and voice services. Because all our reports provide the opportunity for early subscribers to submit questions for inclusion in the surveys that will be conducted for the reports, they can meet specific and customized information requirements in a way that off-the-shelf reports cannot. Enterprise VoIP Market Trends, 2009-2012 will focus on the following topics, in addition to topics that will be defined by early subscribers to the report:
- Current demand for VoIP systems and forecasted penetration of VoIP systems in the enterprise through 2012.
- Quantification of key factors that will motivate organizations to migrate to VoIP, including lower telephony costs, integration with presence, ease of administration, ability to provide additional services, remote access to telephony services and other factors.
- How current and expected perceptions of VoIP quality and service levels relative to conventional telephony will impact the market for VoIP.
- Quantification of key factors that will discourage adoption of VoIP systems.
- Deployment models for VoIP in small, mid-sized and large organizations.
- Quantification of enterprise concerns about VoIP, including call quality, cost savings, network bandwidth constraints, potential for malware and related problems, initial cost of the VoIP infrastructure and regulatory issues.
- The importance of standards in enterprise VoIP purchase decisions.
- The role of messaging server vendors, email security vendors, archiving vendors, PBX vendors, carriers and others in the VoIP evaluation, selection and deployment process.
- Specific functions and features required by IT for both backend VoIP systems and clients.
- Specific functions and features required by end users.
- The role of consumer-oriented VoIP in the workplace and the impact this is having and will have on IT and other parts of the organization.
- Other topics to be determined by early subscribers to the report.
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