|
|
 |
|
Viewing report
|
|
|
|
APAC Telecom CRM Market 2008-2011
Infiniti Research Limited, Feb 2009, Pages: 11
In telecom industry, Customer Relationship Management (CRM) applications manage and automate business. These applications include sales automation, marketing automation, contact center, customer service, and analytic applications. The telecom sector in the APAC region is looking forward to add community based interactive functionalities and framing the architecture for new collaborative features in CRM to enhance customer experience. The focus is on understanding the collaborative needs and to incorporate it in CRM applications. The On-demand model provides low cost of implementation, speed of implementation, and freedom from worries of IT infrastructure. There is increase in the adoption of On-demand model from the mid-sized business segment.
The report forecasts the market size of CRM applications in the Telecom sector in APAC region over the period 2008-2011. The report also discusses about the CRM spending in the Telecom sector in APAC. In addition, the report also provides the market size of CRM applications in the telecom sector among all the countries in APAC region. Further, the report also elaborates the functionalities of CRM applications in the Telecom Sector and identifies the market trends for the CRM applications market in APAC.
This report can help IT vendors identify their target geographies and verticals. Further, the sales drivers can be used to penetrate the identified vertical or increase the current share of the customers wallet.
TechNavio Insights is a set of reports based on TechNavio - a market intelligence platform for the IT industry. It builds on the intelligence available within TechNavio, and leverages on the custom research experience of the Technology Navigators. TechNavio is built on years of experience of the authors in deep dive custom research and consulting for over 30 Fortune 500 companies and numerous large and mid-sized companies.
Customers who bought this item also bought
EMEA Telecom CRM Market 2008-2011
North America Telecom CRM Market 2008-2011
Telecom ERP in APAC 2008-2011
Global Telecom CRM Market 2008-2011
CRM Market 2007-2010
Enterprise VoIP Equipment in APAC 2008-2011
Geographic Information System (GIS) in APAC 2008-2011
CRM & Business Intelligence Market 2007-2010 - Bundled Report
Healthcare Industry in APAC - IT Market Assessment
CRM Software & Application Management Services Market 2007-2010 - Bundled Report
Retail Industry In APAC - IT Market Assessment
BFSI Industry in APAC - IT Market Assessment
|
|
|
|
