This report covers Enterprise Contact Centers which is now enabled through IP telephony and Web standards in conjunction with business applications from Microsoft, IBM, Oracle and others. This and other reports incorporate our proprietary multi-dimensional NuViews visual comparisons1 of customer-premise products and services from major telecommunication vendors including Avaya. Reports can be used as a reference source to analyze information in common formats by various vendor platforms and functions. Generic architectural material is available which coincides with these analyses or contact us for custom research and consulting services. This is Part 2 that address key factors, strategies and initiatives from Avaya to facilitate adoption of Contact Center systems and applications by end-user organizations. Part 1 covers Unified Communications products.
-Unique comprehensive single point of reference to easily compare products and services from major vendors using common formats and tables -Analysis incorporates CollabGen’s multi-dimensional NuViews graphical visual comparisons
