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Gaining Ground in the Emerging Workforce Optimization Markets in APAC
Datamonitor, March 2009, Pages: 50
This report analyzes current market trends, drivers and market opportunities for workforce optimization solutions in the APAC region. It focuses on the opportunities in China, India, Japan and Australia, pinpointing key customers and how workforce optimization solutions can help address their pain points. The report also presents a matrix of the leading vendors.
Scope
- Analyses the key trends, drivers and challenges for WOTs vendors and customers.
- Provides market spending forecast by technology in APAC from 2008 - 2014.
- Analyzes the competitive landscape in APAC and provides a matrix of the leading vendors.
- Discusses the future trends and provides recommendations for vendors.
Highlights of this title
Asia Pacific is a sizeable market with many growing contact centers. Although often spoken of as if it were a monolithic market, APAC is, in reality, very diverse with different stages of maturity in each country in terms of economy, languages spoken, and the adoption of technology within contact centers.
A key focus for many enterprises in both emerging and mature markets is compliance with regulations around sharing of customer data. These regulations are driving adoption of logging and QM solutions to ensure that customer data is kept confidential.
There has been continued consolidation among WOTs vendors over the last few years. A number of smaller, specialist WOTs vendors have been acquired by the more established larger vendors looking to boost their product portfolios. Suite solutions allow vendors to fill product gaps and increase revenue.
Key reasons to purchase this title
- Understand significant trends in the contact center WOTs market in APAC in order to plan your go-to-market strategy.
- Learn about the type of customers deploying WOTs in APAC and discover customers pain points and motivations for investment.
Customers who bought this item also bought
Contact Center Market and Technologies Databook for APAC
APAC - a framework for contact center growth (Review Report)
Contact Centers in APAC (Databook)
Understanding Opportunities in APAC (Market Focus)
Moving Towards 'Real Time' Workforce Optimization in Contact Centers (Strategic Focus)
Software-as-a-Service in APAC: The Momentum Continues
APAC - A Framework for Contact Center Growth (Executive Presentation)
Voice Business Trends in APAC (Databook)
APAC Telecom CRM Market 2008-2011
Automotive Industry in APAC - IT Market Assessment
Workforce Optimization Technologies in Contact Centers
The Market for Contact Center Optimization Technologies (Market Focus)
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