This research note covers several areas that network support groups should review when creating internal cellular support Service Level Agreements (SLAs):
- The service capabilities business units should expect.
- The actions business units should take when problems occur.
- Some key areas that internal SLAs should address.
Enterprise business units lack the technical expertise and experience to resolve cellular performance problems. Cellular access to enterprise applications is becoming an important service for business units, and network organizations must determine the specific support services they will provide.
