For small enterprises, help desk software may seem like a luxury item. However, there are several high quality, inexpensive help desk solutions worthy of consideration. Info-Tech reviewed five powerful products that are priced right. This vendor landscape evaluates and compares the following vendors:
-Ilient SysAid
-Open Ticket Request System (OTRS)
-Request Tracker
-Spiceworks
-Web Help Desk
Focus on scalability, best practice process requirements, and support needs to ensure years of trouble-free operation.
