Telephone Call Centers

  • ID: 1052376
  • August 2015
  • Region: United States
  • 10 pages
  • First Research
1 of 3

Brief Excerpt from Industry Overview Chapter:

Companies in this industry operate telephone call centers that provide telemarketing, customer care, and other outsourced business services on a contract basis. Major companies include Alorica, Convergys, Sitel, TeleTech, and West (all based in the US), as well as Atento (Brazil), Teleperformance (France), and Transcom Worldwide (Luxembourg).

Global call center revenue exceeds $300 billion per year, according to Everest Group. India and the Philippines are leading sites for call center operations. Eastern Europe is a growth region for the industry.

The US telephone call center industry includes about 5,300 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $18 billion.


Demand is largely driven by consumer spending and business activity. The profitability of individual companies depends on efficiency of operations. Big companies have the scale to provide services to large corporate customers. Small companies can compete successfully for small and midsized customers because there are few economies of scale. The US industry READ MORE >

Note: Product cover images may vary from those shown
2 of 3

Industry Overview
Quarterly Industry Update
Business Challenges
Business Trends
Industry Opportunities
Call Preparation Questions
Financial Information
Industry Forecast
Web Links and Acronyms

Note: Product cover images may vary from those shown
3 of 3
Note: Product cover images may vary from those shown


  • Quick Help: The report will be emailed to you. The report is sent in PDF format. This is a single user license, allowing one specific user access to the product.


If you have a more general question about our products please try our



Our Clients

  • Acemis
  • Verizon Communications Inc.
  • China Mobile Limited
  • Vodafone Group PLC
  • Telenor Group
  • BT Group PLC.