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Telephone Call Centersin the US Product Image

Telephone Call Centersin the US

  • Published: February 2014
  • Region: United States
  • 10 pages
  • First Research

First Research is the leading industry intelligence company that helps sales teams perform faster and smarter, open doors, and close more deals. First Research performs the heavy lifting" by synthesizing hundreds of sources into an easy to digest format that a sales person can consume very quickly to better understand a prospect's business issues."

Brief Excerpt from Industry Overview Chapter:

Companies in this industry operate telephone call centers that provide telemarketing, customer care, and other outsourced business services on a contract basis. Major companies include Convergys, Sitel, and West (all based in the US), as well as Infosys (India) and Teleperformance (France).

The global market for call center services accounts for about $150 billion in annual revenue. Increased outsourcing of business services could help expand the industry to more than $300 billion in annual revenue by 2018, according to Global Industry Analysts.

The US telephone call center industry includes about 4,200 companies with combined annual revenue of about $16 billion.


Demand is largely driven by consumer spending and business activity. READ MORE >

Industry Overview
Quarterly Industry Update
Business Challenges
Business Trends
Industry Opportunities
Call Preparation Questions
Financial Information
Industry Forecast
Web Links and Acronyms

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