This tool is designed to help organizations determine their top tactics for cost reduction within the end-user support service area. The tool includes guidance such as:
-Area Recommendations. Specific tactics to reduce costs and an explanation as to why each recommendation is appropriate for the organization.
-Savings and Time Frame. The relative amount of savings and the time frame in which the tactic can be implemented.
-Mitigating Risks and Challenges. Methods to overcome the obstacles that may accompany the recommended tactics.
The tactics provided in this tool are a starting point for organizations seeking to reduce their IT end-user support services costs.
