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IP Telephony: Vendor Considerations for the Small Enterprise
Info-Tech Research Group, June 2009, Pages: 7
The IP Telephony (IPT) market is a rapidly maturing industry. Past problems of poor service quality and inconsistent performance have largely been mitigated by technology improvements and better implementation practices. IPT vendors for the small enterprise market should be judged across several criteria, which include:
-Vendor experience and support capabilities.
-Pricing, features, and ease of implementation.
-Architectural fit with existing IT infrastructure.
Most small to mid-sized enterprises today view IPT as the most viable upgrade for their existing telecommunication systems. This note guides IT managers to ask the right questions when searching for an IPT solution provider that meets their business requirements.
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