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UCC VOIP & Organizational Strategies
Nemertes Research, Sep 2008, Pages: 46
IT executives understand the importance of delivering unifiedcommunication and collaboration applications and services. They recognize the benefits of offering a solution that enables workers to communicate and collaborate regardless of physical location.
Whether employees work at headquarters or around the globe, collaborative applications are vital. They allow workers to exchange ideas, share documents, and manage projects across their organizations, in real or near-real time. The tools must support or improve business processes, leading to gains in productivity, as well as measurable benefits in increased revenue and/or reduced operating costs.
Planning for and implementing UC can be a very large and timeconsuming task, which often takes months, or years. Decision-makers must understand how their organizations define UC and collaboration. They also must consider their UC drivers and requirements.
Once there is an understanding of what products and services to deploy, they must also evaluate the IT departments’ levels of expertise, considering when it makes sense to supplement on-site staff with third-party service providers. Often organizations evaluate and roll out voice over IP (VOIP) as a first step toward deploying UC applications. In this report, we examine VOIP state of deployment and organizational trends, as well as the influence an organization’s VOIP infrastructure has on its UC strategy.
We also evaluate unified communication and collaboration strategies.
Organizations have ever-increasing products and services to evaluate, as more hardware and software vendors bring their UC offering to market. As part of the evaluation process, it is helpful to understand where other organizations are in their UC deployments, what is driving their decisions for a particular UC product. It’s also important to understand how companies are organizing their staffs to handle not only the implementation, but the ongoing management of UC applications. As more organizations deploy UC, they rely on third-party expertise to assist with all or some of the deployment.
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