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Contact Center Outsourcing in Argentina - An alternative for Spanish-speaking markets? (Analyst Brief)
Datamonitor, June 2009, Pages: 21
A Datamonitor analyst brief, providing insight into the Argentine contact center outsourcing sector, with an emphasis on offshore delivery potential.
Scope
- An overview of Argentinas outsourced contact center market
- Competitive factors and issues associated with outsourced contact center delivery in Argentina
- Offshore opportunities for contact center outsourcers based in Argentina.
- Strategic recommendations for Argentinean contact center outsourcers to win business and enhance margins
Highlights of this title
Argentina has a dynamic contact center outsourcing sector, which will grow through 2013
Competitive issues facing Argentina-based outsourcers include inflation, real estate costs and business environment
Offshore opportunities exist for outsourcers in Argentina, but winning contracts will be difficult in face of alternative delivery markets in the region
Key reasons to purchase this title
- Learn about the evolution of Argentinas outsourced contact center sector
- Understand what the competitive issues are in Argentinas contact center outsourcing sector
- Develop an understanding of what steps vendors need to take in Argentina, so as to enhance margins and increase offshore volumes
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