Contents:

DATAMONITOR VIEW CATALYST SUMMARY ANALYSIS Market overview Overall market snapshot Onshore / offshore split Vertical trends in Argentinean contact center outsourcing Competitive issues in Argentinas contact center outsourcing market Existing outsourced contact center industry Labor availability Pricing issues Secondary cities Overall stability Business environment Offshore market opportunity US Hispanic market European Spanish Market Other offshore markets ACTIONS Profit from existing investment incentive programs Develop an industry-wide global marketing strategy Aggressively court offshore contracts Gradually aim for US bilingual services Seek regional partners for domestic offshore work APPENDIX Methodology Further reading Ask the analyst Datamonitor consulting Disclaimer List of Tables Table 1: Argentinean Outsourced Contact Center Market, 2007 - 2013 Table 2: Real Estate Pricing and Vacancy Rates - Selected Latin American Cities, 2008 Table 3: Secondary Cities in Argentina Table 4: Transparency Rankings - Selected Latin American Countries, 2008 Table 5: Business Environment Rankings - Selected Latin American Countries, 2009 List of Figures Figure 1: Argentinean Outsourced Contact Center Market, 2007 - 2013 Figure 2: Argentinean Outsourced AP Domestic / Offshore Split, 2007 - 2013 Figure 3: Argentinean Outsourced Contact Center Vertical Market Evolution, 2008 & 2013 Figure 4: Selected Latin American Unemployment Rates and Labor Market Magnitudes, 2008 Figure 5: Selected Latin American Inflation Projections, 2007 - 2012 Figure 6: Location of Birth of Foreign Born US Hispanic Population, 2000