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Public Service by the Private Sector: Examining the Government Services Market (Strategic Focus)
Datamonitor, June 2009, Pages: 34
Although outsourcing began largely in the private sector, the public sector has emerged as a bourgeoning market as well, with vendors having developed secure onshore operations in an effort to capitalize on high demand for private sector partners with the capacity to deliver services to governments. This report focuses on drivers, inhibitors and strategies for vendors and governments.
Scope
- Provides an overview of how government agencies are engaging government services providers to improve service delivery
- Analyzes data from an end-user survey of government agencies on BPO and ITO drivers, challenges and priorities
- Provides recommendations to agencies and vendors navigating the government services market
Highlights of this title
Economic, business and technology factors are driving government outsourcing
Outsourcing helps agencies reduce operating costs and allows them to focus on core tasks
Vendors must invest in a vertical go to market approach with strong strategic planning
Key reasons to purchase this title
- Learn about how government agencies are engaging the private sector to improve services and increase efficiencies
- Understand the drivers and inhibitors behind the government services market
- Identify strategies which agencies and vendors should adopt for future success in outsourcing
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