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Service Fulfilment Market Review
Analysys Mason Group, July 2009, Pages: 69
“Worldwide service fulfilment spending is forecast to grow from USD2.17 billion in 2008 to USD3.16 billion in 2013, which represents a CAGR of 8%.” Mark Mortensen, Senior Analyst
Growth in the service fulfilment market is projected to be less affected by the economic downturn during 2009–2010 than the markets for OSSs that are judged to be non-revenue-related. Growth will continue in 2011 at rates close to the 2007 growth rates, driven by the need to fulfil increasingly complex service bundles for communications service providers (CSPs) in mature markets, and by the competitive growth and maturation of CSPs in emerging markets – especially in the mobile and residential broadband segments.
This report provides a detailed five-year forecast for spending on order management, inventory, activation and engineering tools, broken down by service:
- mobile
- residential broadband
- business services
- PSTN.
The forecasts are also broken down by region:
- North America
- Caribbean and Latin America
- Europe, the Middle East and Africa
- the rest of the world.
The report includes tables comparing 58 suppliers. The leading suppliers’ market shares are provided for the overall service fulfilment market as well as in each of the application areas. It also includes analysis of the market drivers and inhibitors for growth in all segments.
The report addresses the following important questions:
- What technologies and services will have an impact on investments in the service fulfilment market?
- How is the supplier landscape changing, and who is best-positioned in each segment?
- What impact will the global recession have on fulfilment spending?
Overall, this 69-page report is an excellent source of market intelligence for CSPs, network equipment and software suppliers, systems integrators, venture capitalists, private equity firms and financial analysts
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