Top IT Projects for the Transforming Service Provider

Ovum, July 2009, Pages: 15

This report reviews the critical projects that telecoms service providers (SPs) need to undertake to transform their IT systems. The report identifies a best practice approach that helps the SP deliver key transformation objectives.

Executive summary
In a nutshell
Key messages
The transformation imperative
The transforming service provider
People, processes and systems
Identify destination
Identify metrics
Build it once for the lowest unit cost
Consolidate and reuse
Agile methods improve time to market
Standardised business processes
The top IT projects
Address customer facing systems first
Start with the operational items
Billing
Provisioning
Service assurance
Information management
Data management
Inventory management
Business intelligence
New business models and opportunities for growth
Innovation
SDKs
Customer self-service
Cost management
Improving efficiencies
Impact of market on priorities
Mature versus emerging markets

List of Tables
Table 1: Industry players contributing to this research

List of Figures
Figure 1: The enhanced Telecoms Operations Map (eTOM)
Figure 2: IT projects for the transforming service provider

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