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Nigerian Contact Centre Market Product Image

Nigerian Contact Centre Market

  • Published: June 2009
  • Region: Nigeria
  • 99 Pages
  • Frost & Sullivan

This Frost & Sullivan research service titled Nigerian Contact Centre Market provides a strategic analysis of the Nigerian contact centre market. This research service details the market forces impacting the growth of the market. The market is segmented according to service types and vertical sectors. Service types and vertical sectors’ contributions to overall revenues are determined in this research service. In this research, Frost & Sullivan's expert analysts thoroughly examine prospects for the following: vendors and system integrators. The following technologies are covered in this research: unified Internet protocol (IP), session initiation protocol (SIP), and multiprotocol label switching (MPLS).

Market Overview

The Nigerian Outsourced Contact Centre Market is on an Upswing, Driven by Growth in Key Industry Sectors

The Nigerian contact centre market is in its nascent stage. In 2008, 15 market participants out of 30 operators provided contact centre services to end users. Ongoing investments have been in the infrastructure development segment. The outsourced contact centre segment, email and SMS services, and the health and medical organization READ MORE >

1. Executive Summary

2. Research Aim and Objectives

3. Research Scope and Definitions

4. Research Methodology

5. Market Overview

6. Industry Challenges and Market Forces

- 6.1 Industry Challenges
- 6.2 Market Drivers
- 6.3 Market Restraints

7. Market Analysis
- 7.1 Market Revenues and Growth Rates
- 7.2 Contact Centres and Growth Rates
- 7.3 Agents’ Seats and Growth Rates
- 7.4 Agents and Growth Rates
- 7.5 Service Types and Growth Rates
- 7.6 Industry Sectors and Growth Rates

8. Competitive Analysis

- 8.1 Supply Chain Analysis
- 8.2 Market Share Analysis
- 8.3 Competitor Overview

9. Opportunity Analysis

10. Industry Best Practices

11. Strategic Recommendations

12. Conclusions

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