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A Slice of SaaS Data: Business Capabilities in SaaS Solution Selection
Saugatuck Technology, Aug 2009, Pages: 4
Resent research into the relative importance of solution capabilities in software-as-a-service (SaaS) selection indicates that what decision makers consider as most important are security, integrating and customizing business workflows, applications management, and collaboration. However, these considerations are not inherently different from selection criteria of any software solution in today's market. Our research therefore continues to support the assertion that SaaS is, indeed, considered “mainstream” IT.
In this Strategic Perspective, we provide insights into the business capabilities that user executives emphasize for SaaS selection, and the resulting implications for vendors – based on findings from our worldwide web survey conducted in late 2008 with nearly 1,800 respondents asked to select the top three business capabilities they sought when selecting SaaS solutions.
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