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Business Process Improvement in the UK Public Sector


Description: Process improvement in the public sector covers a broad canvas, driven by the need to increase efficiency, improve services and deliver policy priorities. Suppliers need to identify both the areas where they are best positioned to make an impact on public sector processes, and the areas where changing public sector process will impact their own business.

Different parts of the market are at different stages of development.

They need your help:

- To support roll-out of major programmes
- To move from rapid improvement to a more sustainable approach
- To prioritise investment

How this report will benefit you -

In this report we help suppliers to understand:
Why process improvement is such a key issue for the public sector:

- It is already delivering around 20% of efficiency savings, and more will be expected in future
- It has been fundamental to achieving key policy outcomes, such as the NHS 18-week target
- It is a pre-condition for many changes under way in public sector management, such as shared services, and increased collaboration

How the public sector differs from other industries, and thus needs to deal with:

- Flexible and ambiguous processes
- Cultural issues associated with public sector customers and employees
- Complex delivery chains

What process improvement activity is currently under way:

- Major initiatives, change programmes, and capacity building activity
- The impact of efficiency, public sector management initiatives, and policy priorities on existing processes
- Examples of the key players

This report covers:

- Why process improvement is such a key issue for the public sector

- How the public sector differs from other industries, and the need to deal with eg complex delivery chains, cultural issues, flexible & ambiguous processes

- What process improvement activity is currently under way: major initiatives, change programmes, and capacity building activity and examples of key players.


Contents: 1 Executive Summary

2 Introduction

3 Business Drivers
3.1 Background
3.2 Efficiency
3.3 Service improvement
3.4 Characteristics of the public sector

4 Initiatives
4.1 Central government
4.2 Health
4.3 Justice
4.4 Local government
4.5 Education

5 Opportunities
5.1 Organisation change
5.2 Policy initiatives
5.3 Public sector management programmes
5.4 Shared Services
5.5 Regulatory reform
5.6 Procurement and commissioning
5.7 Customer contact

6 Supplier landscape
6.1 Role of technology
6.2 Service providers
6.3 Examples
- Pegasystems
- Tibco
- K2
- Oracle
- SAP
- Ad Esse
- CapGemini
- LMR
- LSC Group
- McKinsey
- Prism Consultancy
- Rse-Tribal
- RWD
- Simpler
- Unipart

7 Conclusion


Companies Mentioned - Pegasystems - Tibco - K2 - Oracle - SAP - Ad Esse - CapGemini - LMR - LSC Group - McKinsey - Prism Consultancy - Rse-Tribal - RWD - Simpler - Unipart


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