|
|
 |
|
Viewing report
|
|
|
|
ICT and business process outsourcing in the UK public sector: to 2013 and beyond
Kable - A Division Of Guardian News And Media Limited, Nov 2008, Pages: 56
The analyst has been monitoring the ICT and business process outsourcing market in the UK public sector since the 1990s, concentrating on contracts that have at their core a significant element of information technology, telecommunications, or both. These contracts range from the traditional outsourcing of management of the IT infrastructure, to undertaking an ICT intensive business process on behalf of a public body; and they include a variety of different managed services.
Underpinning this research Kable tracks individual contracts, and the evolution of annual budgets across the public sector; and we use this information, and feedback from public sector buyers and the industry to inform forecasts of how the market will evolve over the next five years.
In addition to covering the core market, in this report we also place ICT and Business Process outsourcing in the wider context of the overall public sector ICT market, the wider market for outsourcing in the public sector, and the role of commercial partners in supporting the evolving policy and reform agenda across government and public bodies.
The UK public sector is recognised as one of the most sophisticated users of ICT and business process outsourcing among governments worldwide. The core markets for ICT outsourcing in the UK public sector are now accepted as being mature, but they nevertheless remain vigorous. On the demand side, there are a number of areas where we expect high growth levels to continue; contract renewal activity is picking up after a lull of more than two years; significant contracts signed over the last 18 months are now operational and generating their first full year of revenue; some incumbent suppliers have been displaced, there is a growing concentration of activity among major suppliers in each area of the market; and significant shifts are taking place in the way that outsourcing contracts are structured.
On the supply side of the market we have seen some significant acquisition activity; and new entrants are moving into the market with innovative propositions and the ability to disrupt existing pricing structures. We view these changes, not as a short-term phenomenon, but as a symptom of the market moving to a new stage of development. Over the next eighteen months we expect to see further developments around the implementation of shared services, and ongoing pressure to achieve higher levels of efficiency. In the longer term, we have yet to see the full impact of some emerging business drivers on the procurement of ICT and Business process outsourcing. Not least, these include the need for public services to become more agile, and more responsive to customer needs. Many of the contracts that are signed in the next 18 months are looking forward to a partnership between the customer and supplier that will last until 2020 and in some cases beyond.
So at this important stage in the development of this market, in addition to forecasting trends over a five-year period, we are taking the opportunity to look further forward at how this market is likely to develop over the next 10 years.
Customers who bought this item also bought
Business Process Outsourcing (BPO) - Global Strategic Business Report
Finance & Accounting Outsourcing - Global Strategic Business Report
The Black Book of Outsourcing: State of the Outsourcing Industry 2010
2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Mid Tier Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Tier 1 Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results
State of the Human Resources Outsourcing Industry 2010
The IT Outsourcing Outlook: Fast Growth Sectors and The Leading Players
2009 Top Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results
Plunkett's Outsourcing & Offshoring Industry Almanac 2012
|
|
|
|
