In order to succeed at application maintenance outsourcing (AMO), it is important for organizations to implement solid governance. The authors recently interviewed several IT executives to find out how they manage their AMO relationships. This research note includes:
- A case study outlining how a CIO in the insurance industry (Company X) successfully managed his AMO relationship despite only having four internal IT employees.
- Recommendations for how IT executives from small enterprises can institute strong governance practices in their AMO relationships.
Achieve success at AMO regardless of organizational size by following the advice of a seasoned IT professional.
