|
|
 |
|
Viewing report
|
|
|
|
After-Hours Support in a 24/7 World
Info-Tech Research Group, Aug 2009, Pages: 12
IT leaders are frequently called upon to achieve the impossible with fewer resources and less funding. One area that frequently crops up is the need for extended support of the enterprise, even though economics and reality preclude creating a 24/7 help desk. However, adversity breeds creativity, and in this research note we present new ideas on how to:
- Manage the demand for after-hours support.
- Minimize after-hours support to critical issues only.
- Resource after-hours support without team burnout.
- Manage critical help desk requests and issue communications after hours.
Many enterprises struggle with the issue of after-hours support on a minimal budget; those who are successful use some or all of the techniques discussed to meet the challenge.
Customers who bought this item also bought
Select a New Help Desk Software Solution
HCIMS RFP Template (Help Desk System)
Customer Service and Technical Support for Life Science Products: Customer Preferences
The Aging Help Desk: Migrating to a Modern Service Desk
IT Performance Optimization
Cloud Computing Virtualization - Market Strategies Shares, and Forecasts, Worldwide, 2010-2016
Internet and Information Technology Position Descriptions HandiGuide, 2012 Edition
Cloud Computing Stack Layers - IaaS PaaS, SaaS Market Strategies, Shares, and Forecasts, Worldwide, 2010-2016
The Adoption of WAN Optimisation as a Managed Service
IT Strategy and Architecture: Creating an Enterprise Model to Support IT Strategic Planning
|
|
|
|
