App Maintenance Outsourcing: Adjusting to Changing Tides

Info-Tech Research Group, October 2009, Pages: 10

The number of outsourced staff required for application maintenance outsourcing (AMO) initiatives tends to change over time as the need for maintenance activities varies. This situation can present a challenge for small enterprise IT managers who might not be aware of the exact number of resources required at the outset of the AMO initiative. Based on interviews with several IT professionals, this research note includes:

- A definition of AMO, and common causes of fluctuations in resource requirements.

- Key factors that IT managers from small enterprises should consider to ensure that the AMO initiative is properly resourced.

- Recommendations for making sure that any changes in resource requirements go as smoothly as possible.

Navigate effortlessly through changes in AMO resource requirements by following the recommendations of seasoned IT professionals.

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