Application maintenance outsourcing (AMO) initiatives often involve peaks and valleys in resource demand, as tasks such as enhancements and bug fixes come and go. The authors recently interviewed several IT professionals about how they deal with the varying demand that is often involved in AMO.
This research note includes:
- Strategies used by IT professionals to ensure that the AMO initiative is properly resourced.
- Recommendations for making sure that any changes in resourcing requirements go as smoothly as possible.
Follow the guidelines outlined in this research note to avoid getting caught off guard by AMO resourcing changes.
