Health Coaching Playbook Vol. II: All-Star Tips on Patient Engagement, Activation and Behavior Change

Picking up where Volume I leaves off, Health Coaching Playbook Vol. II: All-Star Tips on Patient Engagement, Activation and Behavior Change delivers suggestions and tactics from veteran health coaches, clinicians, psychologists and researchers to move individuals toward healthier lifestyles and behavior change that can significantly suppress an organization's medical cost trend.

With a special focus on coaching individuals with chronic illnesses, this resource answers specific queries about essential coaching tools — stages of change, motivational interviewing, integrative health coaching, patient activation, positive psychology and many others, with responses from leading online and telephonic coaching at the Mayo Clinic, Gordian Health Solutions, Health Management Corporation, Corphealth, PricewaterhouseCoopers and others.

Part of HIN's Health Coaching Playbook , a two-volume set on the greatest challenges facing health coaching programs. You'll get answers to questions on program design basics, hiring and training, tools and technologies, outcomes measurement and performance evaluation, resistant patients, coaching costs and ROI

Also contributing expertise to the Health Coaching Playbook Vol. II: All-Star Tips on Patient Engagement, Activation and Behavior Change are the latest researchers in this evolving field — including the developer of the Patient Activation Measure™ and other respected coach trainers at Duke University Medical Center, Duke Integrative Medicine, University of Minnesota and Wellcoaches Corporation.

In all, 18 health coaching strategists answer more than 50 questions on the essentials of creating a coaching-friendly environment, encouraging engagement and behavior change, motivating resistant patients and providers, measuring specific aspects of patient behavior and utilizing training tools to equip an effective coaching team.

This 35-page companion playbook provides another set of winning health coaching recommendations in an indexed, easy-to-read Q&A format.
A sampling of FAQs covered in Health Coaching Playbook Vol. II: All-Star Tips on Patient Engagement, Activation and Behavior Change include:

Creating an Optimal Coaching Environment:

- Which channels can you use for patient engagement?
- How can a coach effectively teach and affect outcomes in a short phone call?
- How can telephonic or online coaches create 'sacred space' in a virtual environment?
- How does patient activation differ from readiness to change?

Coaching the Resistant Patient:

- How can health coaches continuously engage their members so that they see the importance of health improvement over time?
- How do you handle a person who sets goals but never works toward them and has excuses for not achieving them?
- How soon should you follow up with a client who claims they don’t have a problem and resists the coaching process?
- What are some ways to engage hard-to-track populations?

Essential Coaching Tools:

- How effective are reminder e-mails as part of long-term behavior change activities, such as for medication adherence or smoking cessation?
- How can I use motivational interviewing to measure readiness to change?
- How can I integrate the Patient Activation Measure (TM) into a telephonic coaching environment?

Boundaries Between Coaching and Behavioral Health:

- How should a coach deal with questions where it may be a reportable incident to authorities, such as abuse of children or illegal uses of drugs?
- How do you coach people who might be severely depressed, anxious or experiencing serious mental illness?
- What's the difference between psychotherapy and coaching?
- How do I make sure that coaches aren't acting as therapists?

The Clinician as Coach:

- Where should a physician begin to help patients improve their health habits?
- Can a coach be the clinical expert and a coach simultaneously?
- What are medical fitness coaches and what is their role in primary care?
- How can physicians learn about behavior change theories and incorporate health coaching into primary care?

Among the health coaching veterans sharing their experiences in this one-of-a-kind resource are:

- Diane Bellard, R.N., M.S., director of disease management and wellness services, American Health Holding;
- Richard Botelho, M.D. professor of family medicine, URMC Family Medicine Center;
- Danielle Butin, former director of health services at Oxford Health Plans, a United Healthcare company;
- Susan Butterworth, Ph.D., director of health management services at Oregon Health & Science University;
- Richard Citrin, Ph.D., M.B.A., vice president, integrated care management, Corphealth Inc.;
- Kristin S. Vickers Douglas, Ph.D., L.P., clinical health psychologist and medical director of Mayo Clinic’s EmbodyHealth program;
- Judith Hibbard, M.P.H., Dr.P.H., professor of health policy at the University of Oregon and developer of the Patient Activation Measure™;
- Kate Larsen, president of Winning LifeStyles, Inc., an ICF-certified professional coach and a Wellcoaches faculty member and mentor coach;
- Karen Lawson, M.D., program director for the health coaching track at the Center for Spirituality and Healing at the University of Minnesota;
- Kerry Little, senior health coach with Duke University Medical Center; Margaret Moore, CEO of Wellcoaches Corporation;
- Dr. Edward Phillips, M.D., director of outpatient medical services at Spaulding Rehabilitation Hospital Network and assistant professor of the Department of Physical Medicine and Rehabilitation at Harvard Medical School;
- Roger Reed, executive vice president, chief health officer at Gordian Health Solutions;
- Claudine Reilly, wellness manager at CVS Caremark, a Certified Intrinsic Coach, and a Certified Health Education Specialist;
- Dennis Richling, M.D., former medical director and vice president for CorSolutions, a Matria Company;
- Linda Smith, director of programs at Duke Integrative Medicine; Michael Thompson, principal with PricewaterhouseCoopers;
- Kristin S. Vickers Douglas, Ph.D., L.P., clinical health psychologist at Mayo Clinic and medical director of the Mayo Health Solutions EmbodyHealth Coaching Program.;
- Randall Williams, M.D., F.A.C.C., chief executive officer with Pharos Innovations; and
- Ruth Wolever, Ph.D., clinical health psychologist and director of research at Duke Integrative Medicine. SHOW LESS READ MORE >