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Data Processing Services - Global Outlook

  • ID: 1089884
  • Report
  • January 2012
  • Region: Global
  • 111 Pages
  • Global Industry Analysts, Inc
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The global outlook series on Data Processing Services provides a collection of statistical anecdotes, market briefs, and concise summaries of research findings. The report offers a bird's eye view of the industry, highlights latest data processing trends, demand drivers as well as impact of recent economic recession. Discussions on the industry's most noteworthy regional markets, the US and Europe, are amply detailed with unbiased research commentary and punctuated with a number of information rich market data tables designed to provide the reader a rudimentary understanding of the prevailing market climate.

Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 401 companies worldwide.

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Data Processing Services: A Prelude 1
Table 1: Global Market for Electronic Products (2010):
Percentage Share Breakdown by Product n Segments - Data
Processing, Telecom, Industrial and Medical, Audio and Video,
Aero/Defense and Security, Automotive and Home Appliances 2

Table 2: Global Software Market (2010): Percentage Share
Breakdown by Revenues for Industry Sectors - Network and
Database Management, General Business Productivity and Home
Use, Cross-Industry and Vertical Application, Operating
System Software and Others 2

Table 3 : Breakdown of Cost-Benefit Structure for Data
Processing Services for the year 2010 3
Outsourcing 3
Table 4: Global Market for Data Processing and Outsourced
Services (2010): Percentage Share Breakdown by Leading Market
Players - First Data Corporation, Automatic Data Processing,
Inc., Fiserv, Convergys Corporation and Others 4
Payroll - The First Outsourced Service Domain 4
Finance & Accounting Outsourcing 5
Impact of Recession on Outsourcing 6
Table 5: Global Market for Account Processing Services
(2010): Percentage Share Breakdown by Service Providers -
Fiserv, FIS, Jack Henry, Harland, OSI and Others 7
An Overview of the Master Data Management Services Market 7
Evolution of Data Processing Services 7
Key Global Statistics 9
Table 6: Global Current and Future Analysis of Data
Processing Services Market by Geographic Region - US, Europe,
Asia-Pacific and Rest of World Markets Independently Analyzed
with Annual Revenues in US$ Million for the Years 2010-2015 9

Table 7: World 5-Year Perspective for Data Processing
Services by Geographic Region - Percentage Breakdown of
Dollar Sales for US, Europe, Asia-Pacific (Including Japan)
and Rest of World Markets for Years 2011 & 2015 10

Advancements in Technology, Outsourcing to Drive Future Market
Growth 11
New Data Warehousing Software Shortens Query Turnaround Time 11
Seeking Support from Third-Party Consultants 11
Increased Outsourcing Comes to the Rescue of Payroll Processors 11
Challenges of In-House Payroll Processing 12
Payroll and HRM Processing in North America Poised to Expand
Post Recession 12
Data Entry Outsourcing on the Rise in India 13
Malaysia to Grow as a Preferred Destination for Data
Processing Services 13

Introduction 14
Data Analysis 14
Data Processing - Functional Architecture 15
Key Service Segments 15
Payroll Processing Services 15
Benefits of Payroll Processing 15
Challenges 16
Card Processing - An Insight 16
Credit Card Processing Services 17
Cardholder and Issuer Processing 17
Merchant Processing 17
Other Ancillary Services 17
Medical Billing 17
Introduction to Medical Billing 17
Service Overview 18
Technology Interface 18
Data Entry Services 18





Market Overview 54
Market Share Statistics: 54
Table 8: US Data Processing Services Market (2009):
Percentage Share Breakdown of Leading Players - Electronic
Data Systems Corp, First Data Corporation, Fiserv Inc,
Synovus Financial Corp, and Acxiom Corporation 54

Table 9: North America HCM &Payroll Processing Software
Market (2007): Percentage Share Breakdown of Value Sales by
Leading Players 55
Data Processing and Outsourcing Stabilizes as Economy Recovers 55
Table 10: US Current and Future Analysis of Data Processing
Services Markets Analyzed by Annual Revenues in US$ Millions
for the Years 2010 through 2015 56
Workforce 56
Credit Card Processing Services in the US - A Highly
Concentrated Market 57
Top Ten Credit Card Processors in the US for the Year 2010 -
Ranked on the Basis of Performance 57
Emerging Trends in the US Credit Card Processing Market 57
Payments through Mobile Phones - A New Technological Development 57
The Trend of Customers Duping Merchants Is Likely to Continue 58
M&A Activity Peaks in 2010 58
Regulatory Overview 58
Growing Payment Processing Market in US - An Essential Market
Driver 58
Recession Affect on the US Payroll Industry 59
US Payroll Processing Market - An Outlook 59
HR Outsourcing Market in the US 60
Table 11: Major Outsourcing Activities in the US 60
HR BPO - Transforming the HR Function 60
The US Medical Billing Industry - An Outlook 61
Electronic Medical Claims Processing Industry to Thrive in
the US 61

2. EUROPE 62
Card Transaction Processing Services Ride on Success of Card
Payment Forms 62
Recession Induces the Need for Consolidation 62
Market Players Re-defining their Growth Strategies 62
Emerging Trends in the European Transaction Processing Industry 63
Credit Card Transactions on an Upward Trend 63
Table 12: European Union Transaction Processing Market (2001
& 2010): Percentage Share Breakdown by Payment Instruments -
Cash, Cards, Credit Transfers, Direct Debit and Checks 63
Regional Regulations Influencing the Payments Industry 64
Technological Advancements Induce More Competition 64
Changes in Corporate and Public Administration Services
Impacting the Industry 64
Payroll Processing Market - A Review 64
Key Statistics 65
Table 13: European Current and Future Analysis of Data
Processing Services by Geographic Region - France, Germany,
Italy, UK and Rest of Europe Markets Independently Analyzed
with Annual Revenues in US$ Millions for the Years 2010
through 2015 65

Table 14: European 5-Year Perspective for Data Processing
Services by Geographic Region - Percentage Breakdown of
Dollar Sales for France, Germany, Italy, UK and Rest of
Europe Markets for Years 2011 & 2015 66
The Netherlands Market Poised for a HRO Boom 66

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Data processing services has already attained maturity and the industry has been witnessing slower growth for the past few years. The recent economic crisis has only added to the situation by pulling growth further down. Nonetheless, akin to several other industries, growth for data processing services recovered rather quickly with the gradual shift of companies towards outsourcing. Technological advancements and process outsourcing are considered to be the major factors fuelling growth in the mature market currently. Enhancements in data warehousing software are reducing the query turnaround time and improving data retrieval for quicker decisions and improved business results for client enterprises. Service providers are also stretching the limits of the industry’s scope and offering value-added services to client enterprises. Personalized solutions tailored to the needs of specific enterprises ensure loyal customers for service providers and offer that crucial competitive edge to stand out in the competitive market space. The industry globally is highly fragmented with top four service providers serving a meager 10% of the market.

A healthy compounded annual growth rate of about 6.0% is predicted for the global data processing services market over the period 2010-2015. The US and Europe lead the way with growth in merchant and bank accounts, economic recovery and positive business environment fuelling industry prospects. Dissipating all myths, the payroll processing service segment emerged stronger during the recent recession while the segment of card processing also experienced growth with the rising popularity of plastic money. Number of transactions is increasing by day and new payment instruments being introduced on a constant basis are only complicating the payment processing job further and throwing up newer opportunities at the payment processors.

Global Industry Analysts ©
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