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Conflict Management Tips, Tricks and Negotiation Skills for COOs
ExecSense, Oct 2009, Minutes: 60
In Conflict Management Tips, Tricks and Negotiation Skills for COOs, the analyst examines specific techniques used by the world’s best conflict management experts that are guaranteed to improve the way you handle your next conflict or sensitive situation with employees, colleagues, partners or any other type of problematic situation. Take the 60 minutes to view this webinar (on your computer, mobile phone, iPod or printed out) to learn specific ways that you can be more influential, steer situations in your desired direction, and end problematic situations that COOs face more quickly and quietly.
Upon ordering, we will email you a link to download the webinar for viewing on your computer, mobile media device (iPod/iPhone, Blackberry), or printed out. The downloaded files will include the PowerPoint presentation, audio narration and jpeg images of the slides (for watching on your mobile media device).
The webinar is led by Stacey Berk, an expert at turning COOs into conflict management experts, and focuses on:
- Everything an operations executive needs to know in 60 minutes about surefire tips and tricks used by the world’s best conflict management experts and COOs that you can immediately implement that will make you more effective and influential when dealing with sensitive topics and problematic situations
- Easy-to-implement conflict management techniques such as when to listen, when to talk and handling situations based on the types of personalities involved
- The 10 most common stumbling blocks and frequently asked questions by COOs about conflict management skills and techniques
- Case studies of common situations faced by COOs, different strategies for how to handle, and important lessons learned from other COOs who had success/failure in such a situation
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