Most of the published research pertaining to Cloud Computing focus on the user IT organization’s perception of potential benefits and/or technical challenges associated with adopting a Cloud offering. While the perceived technical challenges are real, the authors believe that there are largely unheralded management challenges which are likely even more daunting.
This Strategic Perspective focuses on the non-technical management challenges that IT organizations must face as a result of adopting Cloud offerings. We offer insights for IT management on the nature of the challenges and recommendations for overcoming them, including:
- Understanding the impacts that Cloud offerings will have on IT support processes; and
- Developing strategies to acquire and manage new/different IT management skills
