Application maintenance outsourcing (AMO) can provide several benefits, such as the ability to gain access to specialized expertise and scale resources as needed. The authors interviewed several IT professionals to reveal how they structure their outsourcing contracts for success. This research note discusses:
- How a media industry CTO restructured his AMO contract to include clear SLAs.
- How an entertainment industry SVP achieved success by defining consequences for unmet SLAs.
- Recommendations for how to manage SLAs in AMO contracts.
Foster a successful AMO relationship by effectively managing the outsourcing contract.
