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CSP Systems Transformation Viewpoint
Analysys Mason Group, Nov 2009
The key drivers for CSP systems transformation projects are the need to reduce operational expenses, reduce complexity by consolidating duplicate systems, reduce time-to-market for new services through more automation and tools such as product catalogues, and improve the customer experience through more self-service and better service management. The approaches taken by CSPs and their suppliers vary, and multiple variables impact the success of transformation projects. There can be differences in who has overall responsibility for the project, and different sources of software systems, integration services and consulting. In some cases, CSPs are doing business process transformations and/or network transformations at the same time.
There are numerous challenges in any major transformation effort, including governance, process, technology constraints, unrealistic goals and integration issues. The analyst believes that the approach taken impacts the project outcomes. This can be seen in increased or reduced cycle times, cost, business benefits and project scope.
This report uncovers what challenges CSPs faced in their major transformation projects, and how they overcame them. It discusses which factors had the greatest impact on a project’s success or failure. Our analysis provides recommendations on strategies and best practices for CSPs planning transformation projects. We include analysis of the different approaches taken by the major suppliers of systems and professional services, and comment on how their approaches impact project success.
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