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Barriers to Enterprise Wiki Adoption: Understanding the Wiki-portal Continuum
Longhaus, May 2009, Pages: 12
The term enterprise wiki was first coined in 2003 when the wiki moved into the corporate domaini. Six years on, the Longhaus ICT Spending and Priorities Study 2009 found that only 12% of Australian organisations are using wiki technology. While the adoption of enterprise wikis remains comparatively low, those that are ‚consider using? the technology account for a further 40%, topping interest across all other technologies or applications benchmarked in the survey. The sharp contrast between planning and actual adoption is one sign that many wiki implementation proposals may have been reprioritised by CxOs given the current economic climate. However, Longhaus believe that the current incarnation of the enterprise wiki has over-addressed integration of employee opinion while ignoring its potential cohesiveness between business process and data sources. This has left CxOs wondering if the investment will generate the expected return. With this hypothesis in mind, Longhaus sought to validate the barrier to enterprise wiki adoption based on primary data sources from our own ICT Spending and Priorities study, Q2 2009 CIO poll, and secondary research including analysis of eighteen enterprise wiki case studies.
The Longhaus ICT Spending and Priorities Study 2009 fielded in February indicated that the enterprise wiki adoption intention of Australian organisations is high yet this passion has not effectively translated to action. Longhaus’ subsequent Quarterly CIO poll for Q2 2009 revealed further concerns toward adoption of this social collaboration tool. Noticeably, 35% of CIOs are uncertain as to the return on investment (ROI) of wiki adoption. Longhaus analysis indicates that the current incarnation of the enterprise wiki has over-addressed support for capturing employee soap boxing while ignoring much needed cohesiveness between business process and data sources that support true knowledge capture. With an excessive focus on a wiki’s ‚social? features without distinguishing online communities from the business workforce, CxOs will hardly be motivated to implement an enterprise wiki which may well fail to support day-to-day business activities and integrate with legacy ICT systems.In recognition of this challenge commercial enterprise wiki vendors are adjusting their product strategies towards a more interoperable solution. Combining this industry movement with comprehensive analysis on eighteen recent successful enterprise wiki case studies, Longhaus concluded that the current social-oriented enterprise wikis will evolve to data-process-oriented enterprise wikis, with the differentiator being a transition from employee-fed knowledge base, to a data-process-oriented employee workspace.
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