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Decision Matrix: Selecting a Speech Applications Vendor in North America
Ovum, Nov 2009, Pages: 49
As value in enterprise speech solutions accrues at the application level, this report focuses solely on providers of enterprise speech applications. It explores the competitive dynamics with the industry and helps enterprises searching for speech applications, and vendors looking for partners, select a provider based on technological strength, customer reputation, and impact in the market.
Scope of the report:
- Assessment of vendors and whether each should be explored, considered or short-listed.
- Overview of technology and services in the voice business value chain.
- Details of the recent trends that have shaped the enterprise speech solutions market.
Highlights of the report:
- Nuance, Convergys, Tellme, and Voxify achieved the highest rankings in technology assessment and end-user sentiment. They are recognized as leaders in speech applications development and deployment. TuVox, Angel.com, and Avaya are primary challengers.
- Each of these vendors has some significant merits and could easily find themselves on the shortlist, especially as their strategies, product offerings, and/or partnerships change and develop in the coming years.
- Metaphor, focusing on SMEs, offers speech applications to a specific niche market. As such, it is difficult to compare it to the other vendors, which focus on larger enterprises.
Reasons to Purchase:
- Access an overview of vendor capabilities.
- Discover the drivers influencing customer acceptance.
- Assess the tactics vendors can adopt that will give them the best chances of success in the current financial climate
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