According to an AMI-Partners small and medium business survey of 1,500 US SMBs, the key technology areas strategic to SMBs provide a good flavor of their attitude toward different components of unified communications solutions.
Small and medium businesses (SMBs) are facing numerous challenges forcing them to become more flexible in order to compete in an increasingly global economy. This demands increased productivity from employees and optimized operational efficiency from companies to enable short response times and fast information driven decision making. As competition increases globally and also from larger enterprises, improved employee communications/collaborations and customer satisfaction become top priorities.
