Emerging Asia Pacific (China) Small and Medium Business IT Service Market Opportunities 2009

AMI Partners, October 2009, Pages: 48

This report focuses on the IT services opportunity among small and medium businesses in the emerging APAC country of China.

Findings are based on internal studies conducted by AMI:

- Interviews were completed among SBs and MBs in China
- A new service launched in December 2008 to monitor SMBs’ business/technology spending, expectations on a quarterly basis in response to the changing economy.
- Market sizing data based on AMI’s latest Global Model database (GM), released in July 2009.

Additionally used was secondary research including web/internet, industry events & vendor briefings.

Executive Summary 4
SMB Trends and Implications 5, 6
Evolution of Attitudes and Products for SMBs 7
IT Services - Classification by Categories 8
Executive Summary 9-11
IT Services Usage Behavior, Adoption trends, Spending Patterns, Drivers and Attitudes 12
Strategic Importance of IT Services 13
Managed Services 14
MSP Industry - Overview 15
Most Popular MSP Services 16
Remote Infrastructure Management Services 17

China SMB - Managed On Premises - IT Services Usage by Employee Size 18
China SMB - Remotely Managed IT Services Usage by Employee Size 19
China SMB - Managed On Premises - IT Services Usage by Vertical Industry 20
China SMB - Remotely Managed IT Services Usage by Vertical Industry 21
China SMB Managed IT Services Adoption Levels 22
China SMB Business Challenges - of RIM services users 23
China SMB IT Services Spending Patterns 24
China SMB IT Services Market Opportunity and Outlook 25
China SMB Outsourced IT Services Spending Changes and Reasons for Not Outsourcing 26
China SMB Offshore Outsourcing of IT Services 27
China SMB IT Services Providers 28

Purchase Channels, Purchase Decision Making, Informational Media Usage and Business Issues Driven Messages 29
China SMB IT Services Channels Used 30
China SMB Channel Partners - Currently Offered Managed Services 31
China SMB Channel Partners - Level of Interest Who are Not Currently Offered and Types of Managed Service Offerings 32
China SMB CPs Managed Services Customers and Revenues 33
China SMB IT Decision Making Process and Influencers 34
China SMB Information Sources for Purchase Decision Making 35

Market Opportunity and Outlook in a Challenging Economic Environment 36
China SMB - Number of Firms by Employee Size 37
China SMB -Number of Firms by Vertical Industry 38
China SMB - Key Firmographic Indicators 39
China SMB - Key IT Services Indicators 40
China SMB - Average Annual Revenues and Growth 41
China SMB Business Conditions - Concern About Impact of Economy on Business 42
China SMB IT Services Usage in Last 3 Months and Potential Usage in Next 3 Months 43
China SMB Business Conditions - Effects of Economy on Business Over Last 3 Months 44
China SMB Business Conditions - Next 3 Months Business Conditions Outlook 45
China SMB Staffing and Business Locations - Cost Cutting Measures - Current and Planned 46

Appendix 47
Legends and Definitions 48

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