U.K. Small and Medium Business Applications & Solutions Market Overview 2008-09
AMI Partners, March 2008, Pages: 134
What does the U.K. SMB landscape for business applications solutions look like now and how is it evolving? What are the hottest opportunities for growth, and what do you need to do to gain market share in a highly fragmented and underserved SMB market? With SMBs growing needs to automate their business processes and to meet regulatory compliance, opportunities abound for business solutions providers. While U.K. SMB adoption of business solutions is growing, however, the market is very diverse. It is also extremely competitive, with a multitude of vendors seizing on the SMB opportunity. Vendors must accurately assess current and future market trends in the business solutions space-and connect the dots to related developments in adjacent technology and business areas-to develop the strategies and offerings that will enable them to gain SMB market share.
This report arms vendors with this critical information. Based on AMI's 2007-2008 U.K. Small and Medium Business end-user surveys, the report supplies in-depth information, broken out by employee size (1-4, 5-9, 10-19, 20-49, 50-99, 100-249, 250-499, and 500-999) and vertical industries (AMTUC, manufacturing, wholesale, retail, FIRE, professional business services and Other Services) for SMB adoption, plans, spending forecasts, drivers and inhibitors, channels and more for the following:
- Accounting solutions
- ERP solutions
- CRM solutions
- Hosted/Software as a Service (SaaS)
- PC and Network Operating Systems
The report also examines key related trends, including: SMB demographics and attitudes, adoption and future plans for Internet-related technologies, and IT and business process outsourcing services.
This report arms vendors with this critical information. Based on AMI's 2007-2008 U.K. Small and Medium Business end-user surveys, the report supplies in-depth information, broken out by employee size (1-4, 5-9, 10-19, 20-49, 50-99, 100-249, 250-499, and 500-999) and vertical industries (AMTUC, Manufacturing, wholesale, retail, FIRE, professional business services and Other Services)
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Executive Summary 5
Executive Summary: U.K. SMB Market Sizing 6
Executive Summary: U.K. Software Spending 7
U.K. SMB Software Spending on Select Categories 8
Executive Summary: U.K. SB Market Snapshot 9
Executive Summary: U.K. MB Market Snapshot 10
U.K. SMBs Are Managing More Complexity… 11
…With Limited Resources 12
U.K. SMB IT Adoption Process 13
Executive Summary: U.K. SMB Accounting Profile 14
Executive Summary: U.K. SMB ERP Profile 15
Executive Summary: U.K. SMB CRM Profile 16
Executive Summary: U.K. SMB Hosted/SaaS Profile 17
Executive Summary: U.K. SMB Accounting Software Forecast 18
Executive Summary: U.K. SMB CRM Forecast 19
Executive Summary: U.K. SMB ERP Market Forecast 20
Executive Summary: U.K. SMB Hosted/SaaS Solutions Forecast 21
Executive Summary: U.K. SMB Hosted/SaaS Solutions Forecast 22
Executive Summary: U.K. SMB Software Channels, Technology Awareness and Media Influence Profile 23
Executive Summary: U.K. SMB Internet Profile 24
Executive Summary: U.K. SMB Services Profile 25
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Study Goals and Methodology 26
Study Goals and Objectives 27
AMI U.K. SMB Definitions 28
AMI Business Definition and Sampling Pool by Company Size - AMI 2007 U.K. SMB Tracking Surveys 29
AMI Business Definition by Vertical Industry 30
U.K. SMB Sampling Pool by Vertical Industry 31
2008 U.K. SMB Applications & Solutions Market Overview and Assessment 32
U.K. SMB Owner Demographic Profile 33
U.K. SMB Employee & Company Demographic Overview 34
U.K. SMB Average Annual Revenues and Growth, Revenue Generation by Customer Type/Location/Supplier Type 35
U.K. SMB Survey Respondent Psychographic Profile 36
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - SMB Software Overall, Trends and Dynamics 37
U.K. SMB Current/Planned Packaged Applications Usage 38
U.K. SMB Current SaaS Applications Usage 39
U.K. SB Attitudes: Strategic Importance of Various Technology Areas During the Next 12 Months 40
U.K. MB Attitudes: Strategic Importance of Various Technology - Related Areas During the Next 12 Months 41
U.K. SMB Attitudes: Issues Hindering Business Growth 42
U.K. SB Technology Awareness Level 43
U.K. MB Technology Awareness Level 44
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Accounting Adoption and Trends 45
U.K. SB Accounting Overview 46
U.K. SB Accounting by Employee Size 47
U.K. SB Primary Accounting by Industry 48
U.K. MB Accounting Overview 49
U.K. MB Accounting by Employee Size 50
U.K. MB Accounting by Industry 51
Top 10 SMB Accounting Software Brands 52
U.K. SMB Accounting Software Forecast by Employee Size 53
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - ERP Adoption and Trends 54
U.K. SB ERP/SCM Overview 55
U.K. SB ERP/SCM by Employee Size 56
U.K. SB ERP/SCM by Industry 57
U.K. MB ERP/SCM Overview 58
U.K. MB ERP/SCM by Employee Size 59
U.K. MB ERP/SCM by Vertical Industry 60
Top 10 SMB ERP/SCM Brands 61
U.K. SMB ERP Forecast by Employee Size 62
Total SMB U.K. ERP Software Spending (SaaS vs. Packaged) 63
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - CRM Adoption and Trends 64
U.K. SB CRM Overview 65
U.K. SB CRM by Employee Size 66
U.K. SB CRM by Industry 67
U.K. MB CRM Overview 68
U.K. MB CRM by Employee Size 69
U.K. MB CRM by Industry 70
Top 10 SMB CRM Brands 71
U.K. SMB CRM Forecast by Employee Size 72
Total SMB U.K. CRM Software Spending (SaaS vs. Packaged) 73
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Hosted/Software as a Service (SaaS) Applications Trends 74
U.K. SB Hosted/On-Demand Applications Overview 75
U.K. SB Hosted/ On-Demand Applications by Employee Size 76
U.K. SB Hosted/ On-Demand Applications by Industry 77
U.K. MB Hosted/ On-Demand Applications Overview 78
U.K. MB Hosted/ On-Demand Applications by Employee Size 79
U.K. MB Hosted/ On-Demand Applications by Industry 80
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Software Buying, Influences, Preferences and Spending 81
U.K. SMB Purchase Preferences and Processes 82
U.K. SMB Financing Products and Services Purchases 83
U.K. SMB Decision Making: IT-Related Products & Services 84
U.K. SMB Awareness: Impact of Various Information Sources 85
U.K. SMB Opinion Poll: Excellence Ratings for Software and Online Services Brands 86
U.K. SMB Software Upgrade Drivers 87
U.K. SMBs: Time to Return on Business Solutions 88
U.K. SMB Software Channel Usage Summary 89
U.K. SMB Channels: Software Purchases by Channel Type 90
U.K. SMB Channels: Software Purchases by Channel Type 91
U.K. SB Methods of Acquiring PC Software 92
U.K. MB Methods of Acquiring PC Software 93
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Related Trends Internet and E-commerce Usage 94
U.K. SMB Current Adoption of High-Speed Access Overview 95
U.K. SMB Participation in Electronic Marketplaces & Top Web Sites 96
U.K. SMB Web Site Overview 97
U.K. SMB Online Marketing Tools Adoption and Back-Office Web Site Integration 98
U.K. SMB e-Commerce Overview 99
U.K. SMB e-Commerce Transaction Types and Revenues 100
U.K. SMB Intranet Penetration and Spending 101
U.K. SMB Migration from Desktop to Notebook PC 102
U.K. SMB PDA Usage, Brands and Mobile Services 103
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Related Trends, IT and Business, Process Outsourcing Services 104
U.K. SMB IT Services Spending 105
U.K. SB Technology Management 106
U.K. MB Technology Management 107
U.K. SMB Sources for PC Service & Support Related Needs 108
U.K. SMB Managed IT Services 109
U.K. SB Usage and Spending on Select IT-Related Services 110
U.K. MB Usage and Spending on Select IT-Related Services 111
U.K. SB Outsourced Business Services Overview 112
U.K. MB Outsourced Business Services Overview 113
U.K. SB Payroll Processing Overview 114
U.K. MB Payroll Processing Overview 115
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Related Trends, PC Operating Systems and Personal Productivity Applications 116
U.K. SB Trends PC Operating Systems by Employee Size 117
U.K. MB Trends PC Operating Systems by Employee Size 118
U.K. SMB Trends in PC Operating Systems & Upgrade Plans 119
U.K. SB Productivity Software Usage by Employee Size 120
U.K. MB Productivity Software Usage by Employee Size 121
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Related Trends, Penetration and Installed Base of PC LAN, Server and Infrastructure Software 122
U.K. SMB LAN Penetration 123
U.K. SMB Server Penetration 124
U.K. SMB Trends in Network Operating Systems Usage 125
U.K. SMB Database, Business Intelligence Software and Middleware Solutions 126
U.K. SMB Database, Business Intelligence Software and Middleware Solutions 127
U.K. SMB Typical Dedicated Server Workloads 128
2008 U.K. SMB Applications & Solutions Market Overview and Assessment - Appendix 129
Acronyms 130
Glossary 131-132
U.K. SB - Channel Partners Definitions 133
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