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Card Protection Metrics: Consumer Approaches to Card Protection Insurance in the UK
Finaccord, Oct 2008, Pages: 30
Card Protection Metrics: Consumer Approaches to Card Protection Insurance in the UK offers detailed and unique insights into the behaviour of UK cardholders in the context of card protection insurance. Based on a primary survey of over 1,000 consumers in the UK carried out in July and August 2008, the research provides valuable data describing the extent to which consumers with debit and / or credit cards take out card protection insurance and clarifying the proportion of uninsured cardholders who value the benefits of the insurance but have simply not got round to acquiring cover. In addition to calculating the percentage of UK cardholders possessing card protection insurance, the investigation also analyses the types of policy that they hold (i.e. insurance that they are paying for separately or free cover), the range of benefits that they believe that they derive from their insurance, which distribution channel and interface they use to take out paid-for card protection insurance and whether they buy cover within a week or a month of acquiring a given payment card or at a later stage. Finally, the report measures the degree to which insured cardholders in the UK are satisfied with their insurance, whether they find it expensive and if they are likely to discontinue it the next time that it comes up for renewal.
Key features of this report include: - robust analyses showing the percentage of cardholders that acquire card protection insurance in the UK, the potential for this proportion to grow further and how cross-selling rates differ between debit cards and credit cards;
- unique data describing the proportion of cardholders who understand that the insurance that they possess provides them with particular benefits and services;
- accurate statistics illustrating the extent to which sales of card protection insurance in the UK are made through remote interfaces (i.e. Internet, telephone and post) in addition to through face-to-face contact;
- reliable information displaying how quickly cardholders are inclined to purchase card protection insurance once they have acquired a payment card;
- valuable insights into the reasons given by UK cardholders for not acquiring insurance (for example, because they have not had time, because it is too expensive, because they did not see the benefit).
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