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Improving Field Services 2010
The Ascent Group, Jan 2010
This report will deliver the results of their research on field service practices and technologies. This is third annual study of field services conducted by the Ascent Group.
Research was conducted during the fourth quarter of 2009 to better understand how companies are improving practices and optimizing technology to increase field service efficiency and effectiveness and reducing operating costs. The publisher asked companies to share strategies and experiences to identify the practices that lead to higher productivity, reduced costs, and increased performance. They also asked companies to provide their plans moving forward as well as lessons learned along the way.
This report will also profile participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, the report provides detailed results and analysis from the survey itself and detail 'best practices' demonstrated by their participants. Finally, the publisher explores the successes achieved.
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