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Indian Ports Survey 2009
Gateway Media, Jan 2009, Pages: 123
Major ports and private ports will continue to experience growth in traffic over the next few years, with the latter likely to witness a higher growth rate. While major ports are trying to maintain their position by improving their service standards and ramping up capacities, private ports are vying for bigger market share by pumping funds into creating sophisticated infrastructure. Hence, it is certain that the competition between these ports is going to increase dramatically in the next few years.
As these capacities rise, trade is expected to increase more from the ports and will create more options before them to choose their port of choice. Tomorrow, the major factor that is going to play a crucial role in this decision making will be the quality of service that each port is going to offer.
Recognising this trend early, Maritime Gateway undertook a comprehensive survey on where the major and private ports stand currently in terms of quality of service and customer satisfaction. According to the survey results, JNPT emerged as the overall leader in terms of quality of service and the port at Dahej as the leading one among the private ports. While JNPT was the top-ranked port in terms of overall satisfaction, Kolkata was ranked last amongst all the ports considered for the survey.
User expectation levels for quality of service at ports operated by private players are found to be much higher than those expected from the state-owned major ports. The expectations of users were also found to vary from the geographical location of the port itself. The presence of large number of ports located on the western coast meant that the ports were very competitive and as such, their expectation in terms of quality of service was much higher.
The survey has been supported by the Ministry of Shipping, Government of India and the Indian Ports Association. And the survey, research, analysis and compilation of this report was entrusted to CRISIL, a Standard & Poor Company and India’s leading independent rating, research, risk and policy advisor.
Who can benefit from this report:
- Major and private ports
- Exporters and importers
- Shipping lines and shipping agents
- Freight forwarders and middlemen
- Logistics and transportation services providers
- Trade associations
- Other industry professionals
Why should one purchase this report:
- Acts as a reference guide to all types of port users
- In-depth information on ports performance and user opinions and expectations
- Helps to analyse the ports industry in a comprehensive way
- Facilitates in decision-making
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