While analysts, operators and vendors all generally take a positive view of the impact of emerging technologies, it is likely that next-generation mobile collaboration will be truly disruptive both to IT management and to certain groups of employees.
By 2020, mobile collaboration applications, technologies and services will be ubiquitous in enterprise environments in developed markets. Organisations will focus on increasing business process effectiveness based on pervasive collaboration. But this does not mean that collaboration will be universally - or willingly - embraced.
