|
|
 |
|
Viewing report
|
|
|
|
Business Service Management: A Model for Business-Aligned Service Management in the 21st Century
Enterprise Management Associates, Dec 2009, Pages: 9
One might argue that BSM’s roots go back to Service Level Management (SLM). EMA research data (BSM and SLM: Concepts in Transition, EMA, September, 2005), confirms that for most IT managers and professionals at that time, SLM and BSM were easily confused terms, and there was no clear separation of the two. What has happened since is that the term SLM has become more specific in meaning with its core in the management and optimization of services based on prior Service Level Agreements (SLAs) and/or other less formal commitments. Whereas BSM has grown in meaning to suggest a model for managing IT services and IT performance overall – including related processes – for optimized business impact.
This report will look at these relationships and EMA research data, as they have contributed to EMA’s BSM Model. The goal is to establish an industry-relevant basis for evaluating core capabilities, architectural and functional, relevant to actualizing successful BSM implementations. This model can help IT to evaluate solutions that typically span more than one conventional market. And it will also be used by EMA in later reports, the BSM Radar Reports that will help IT adopters rank and weigh the best solution set to fit their needs.
Product samples
A sample for this product is available. Please Login/Register to download this sample.
Customers who bought this item also bought
The SLM and BSM Market Forecast for 2008 to 2012
Business Service Management: Strategies for Success in 2009
Service Catalog 2008: Service Management Keystone, and Much More
SLM Acceptance 2007
CA Steps up IT Service Management Strategy - Acquires Oblicore
Business Oriented Service Management: A Roadmap for IT
IT Systems Management: Exploiting the Infrastructure for Business Value
EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2010
HP Seeks to Streamline Operations with BSM 9.0
IT Speaks: Practices and Trends in Enterprise Application Management
|
|
|
|
