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Self-Service Excellence - A Roadmap for Achieving Self-Service Success
Service XRG, July 2008, Pages: 109
This in-depth study explores critical factors for developing, measuring and continuously improving self-service effectiveness. Also included are a presentation of leading self-service performance benchmarks and a review of essential practices from content management to self-service promotion and awareness initiatives.
About the Road Maps
The authors have outlined the key concepts and topics that define self-service excellence within the following four unique road maps:
- Self-Service Strategy Road Map
- Self-Service Offerings Road Map
- Self-Service Measurement Road Map
- Self- Service Promotion Road Map
These road maps are part of a comprehensive report titled Self-Service Excellence – A Road Map for Achieving Self-Service Success. This new report provides a variety of in depth resources to guide the development and execution of a successful self-service strategy. Each of the topics introduced in these roads maps are explored in detail within this 120 page report offering a variety of in-depth resources including:
- Performance Benchmarks are provided throughout the report to offer a perspective of current self-service performance levels.
- Best Practices introduce the tried and true methods used today to help industry leaders achieve self-service success.
- Roadmaps for Success provide a top level perspective of the key steps required to achieve self-service success
- Recommendations are offered to suggest next steps for charting a course to self-service excellence.
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