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World Visual Collaboration Managed Services Markets
Frost & Sullivan, Dec 2010, Pages: 76
This research service provides a detailed view of the global market for visual collaboration managed services, examining the main drivers and restraints for growth. It also describes the key market trends, dynamics and influential market participants, as well as gives an overview of the principle market metrics together with a forecast of main revenue streams up to 2016. The study also describes main market segments that are utilizing the visual collaboration managed services. The base year is 2010.
Research Overview
This Frost & Sullivan research service titled World Visual Collaboration Managed Services Market provides an in-depth analysis of the industry challenges, market drivers and restraints, as well as an assessment of the overall trends and revenues for 2010, and revenue forecasts up to 2016 for the global market.
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Market Overview
Sizeable Cost Savings and Increasing Interoperability Boost Demand for Visual Collaboration Managed Services
Visual collaboration managed services revenues are expected to grow at a constant pace due to the rise in the need for alternative means of communication between clients, partners and co-workers, the shift from the CAPEX to the OPEX model and the increasing complexity of managing multiple visual collaboration endpoints. However, growth could be restrained by a rise in automation in infrastructure products and processes and a fall in prices, as clients are not likely to pay for services they can manage themselves. “The driving factors for visual collaboration managed services include the fact that they do not have a direct impact on client’s facilities (there is no need to purchase MCUs, gateways, etc.) or on IT departments (there is no requirement to dedicate special teams to manage the conferences),” says the analyst of this research. “This is because all processes are outsourced to a service provider.” Thus, the client is able to lower the cost of utilisation of visual collaboration. Moreover, visual collaboration solutions improve teamwork and accelerate the decision-making processes, as arranging a multimedia session is easy once the equipment is installed.
“A number of companies investing in visual collaboration solutions do not have the desire or resources to manage the systems themselves,” adds the analyst. “With high-end visual collaboration becoming a mission-critical component of the daily business operation, this situation creates an opportunity for service providers, as well as system integrators to deliver the visual collaboration services to clients.” In some cases, clients want to own the hardware but do not want to hire a tech support staff to manage it. They may turn to value-added resellers for hardware management and managed service providers for a number of services, including network management. For companies that already utilise visual collaboration tools, expanding their offices means an increase in the number of endpoints that need to be managed. In some cases, this increase in endpoints is beyond the company’s ability to efficiently manage them, thus, making the option of outsourcing such services to a third party an attractive alternative. Therefore, the visual collaboration managed service providers are likely to experience a rise in the demand for their services.
Focus to be on Developing Improved Interoperability
One of the major challenges that visual collaboration managed services providers face is the lack of a single solution that would allow the interoperability of all systems and endpoints coming from different vendors. Additionally, although the telepresence and high-definition videoconferencing can run over a bandwidth of 832 Kbps-1.7 Mbps, the requirements are still higher than the average. This creates the need to upgrade the bandwidth, resulting in additional costs for the companies. This, in turn, increases the cost of an overall visual collaboration managed service. The demand is, however, still likely to be high, but the fall in prices will be greater. “The ability of clients to provide visual collaboration managed services in-house is expected to slow down the market,” cautions the analyst. “This is especially true for the banking and finance sector, where the financial institution have IT departments large enough to manage the visual collaboration services in-house.”
Visual collaboration managed service providers need to address a number of challenges including the generational and cultural gaps among business leaders, the lack of well-developed infrastructure that can support high-bandwidth requirements and limited investment capabilities from enterprises caused by harsh economic conditions. “Until recently, there was little interoperability between visual collaboration managed services systems that came from different vendors or operated on different networks,” concludes the analyst. “Although the problem is being resolved by a number of service providers, a single solution to connect all visual collaboration session participants working on different networks and products sourced from various vendors is not currently available.”
Market Sectors
Expert Frost & Sullivan analysts thoroughly examine the following market sectors in this research
- Hosted services
- Managed services
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